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Article by Mark Tewart

Negotiating can be done in a professional manner that can increase customer satisfaction while helping to protect both parties’ interests.

Let’s first look at some of the problems that give negotiating a bad name and then look at the solutions. A lack of training in negotiating has put sales people at a disadvantage. Usually, a sales person is taught how to negotiate in a learn-as-you-go method. Although all learning must be accomplished by doing, some preparation has to be done to make the learning experience more effective. All sales people and managers should go through a course on basic and advanced negotiating. Assuming that sales managers can automatically teach your sales people to negotiate professionally is asking for trouble. How did the managers learn to negotiate?

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Article by Gavin Ingham

As with all of my sales training tips and sales strategies it´s important that you know how to apply tactics in the real world. Here is a question that was asked of me several times and in slightly different versions last week…

Sales training question…

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Article by Roy Primm

How to negotiate under any circumstances can work to give you financial confidence. But learning this valuable skill in a recession can make the difference between success or failure. In fact, your skill at negotiating can affect every area of your business, career or personal life.

Contrary to most people’s belief, negotiation skills don’t always come naturally. The good news is you can develop them and improve them with practice and following the simple information in this article. The skill to negotiate becomes more important as the economy tightens or slows down.

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Most of us negotiate something every day. Whether it’s getting our kids to willingly clean their rooms, or hammering out an elephant-sized contract with more details than a politician has “special-interest” donors, our ability to haggle effects our results. Here are some useful negotiating tips.

1. Define Your Negotiables Other than Price. Inexperienced, unconfident, or plain old lazy reps take the easy route and drop price at the first sign of the other person seeking to get a better deal. Instead, first determine what you could offer, if needed, that has high perceived value to them, but little cost to you. For example, moving up the delivery date if they need it quickly, extending the warranty period . . . some distributors and suppliers like to throw in some products the customer isn’t buying. This has high perceived value, and gets the customer to test the new product, which might pay off with future purchases.

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If you’re in the market for a new home, you probably do like a lot of people do: Drive around from builder to builder, talking to many different sales representatives in each of the sales offices. I know. I’ve been there, done that, bought the t-shirt, and it’s no fun. But did you know that strategy may be costing you money?

You actually are missing some golden opportunities in the negotiation process if you take the “go it alone” approach and hit the pavement yourself. Sure, you get to fill up your gas tank a few times and get frustrated hearing all the different sales pitches from each builder, but you can live with that. It’s the money you want to save, right?

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